Refund Policy

At PetProts, customer satisfaction is our priority.

Due to the nature of our product , we operate under a refund without return policy for approved cases.

1. Refund Eligibility

We offer refunds within 30 days of delivery under the following conditions:

• Item arrives damaged

• Item arrives defective

• Incorrect item received

• Package significantly lost or damaged in transit

To be eligible, customers must provide clear photo or video evidence of the issue.

Refund requests without proof will not be approved.

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2. No Return Required (Approved Cases Only)

For approved claims, customers are not required to return the item.

However, we reserve the right to:

• Request additional evidence

• Deny refund requests if abuse, fraud, or policy violation is suspected

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3. Non-Refundable Situations

We do not offer refunds for:

• Change of mind

• Incorrect address provided

• Minor cosmetic packaging damage

• Normal wear and tear

• Orders marked as delivered by the carrier

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4. Refund Process

Once approved, refunds will be issued to the original payment method within 5–10 business days.